About this role
This job is the first point of contact for Information Technology (IT) service requests, incidents and client inquiries across the enterprise, providing effective support for workstation, server, and network-related issues. The role is responsible for resolving most incidents on first contact by diagnosing technical problems and delivering timely workarounds or solutions in line with service expectations. Duties include responding to calls and emails within established Service Level Agreements, coordinating with partner ministries when needed, and communicating technical information to both te
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