About this role
This job provides strategic and operational leadership for the enterprise Problem Management program, driving the identification and elimination of the root causes of recurring IT issues and service disruptions. The role leads a team responsible for problem management, major incident follow-up, trend analysis, root cause investigations, and continual service improvement initiatives. It collaborates across ministries, service providers, and technical teams to implement corrective actions, reduce operational risk, improve service stability, and strengthen the overall client experience through pr
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