About this role
The Customer Experience Division (CXD) incorporates a collaborative approach to drive standards, capabilities, and the scaling of platforms, with a focus on providing outcomes that result in public access to inclusive, accessible, integrated services via channels of choice, including 311 Toronto. The City of Toronto is currently seeking a Service Design Consultant to bring together process, people, and technology to deliver improved and modernized services for customers, staff, and stakeholders, ensuring services are intuitive, accessible, and responsive to the needs of the customer. This role
The official posting also covers:
- Equity, Diversity and Inclusion
- Accommodation
We show a structured summary rather than the full advertisement, because reproducing the employer’s text in full is not something every source licence allows. The complete duties, qualifications and closing arrangements are in the official posting, which the apply link opens.