About this role
The Customer Experience (CX) Division leads enterprise-wide initiatives to improve how residents and businesses interact with the City. Focused on enhancing service excellence, the Division supports cross-corporate collaboration, innovation, and accountability through data-driven insights, experience design, and customer-first strategies. The Project Manager 311, working within the Customer Experience Business Transformation & Sustainment Unit, leads the planning, management and delivery of the CX Division's capital projects, including 311 State of Good Repair initiatives, such as those relate
The official posting also covers:
- Transformation Project Management
- Business Process Re-engineering & Continuous Improvement
- Cross-Divisional Collaboration & Stakeholder Management
- People Leadership & Administration
- Equity, Diversity and Inclusion
- Accommodation
We show a structured summary rather than the full advertisement, because reproducing the employer’s text in full is not something every source licence allows. The complete duties, qualifications and closing arrangements are in the official posting, which the apply link opens.