About this role
The Customer Experience (CX) Division leads enterprise-wide initiatives to improve how residents and businesses interact with the City. Focused on enhancing service excellence, the Division supports cross-corporate collaboration, innovation, and accountability through data-driven insights, experience design, and customer-first strategies. The Manager, Finance & Business Services leads the CX Division's financial, human resources, business and administrative services in a high-profile customer service environment, ensuring effective resource management, compliance and operational performance. T
The official posting also covers:
- Equity, Diversity and Inclusion
- Accommodation
We show a structured summary rather than the full advertisement, because reproducing the employer’s text in full is not something every source licence allows. The complete duties, qualifications and closing arrangements are in the official posting, which the apply link opens.