About this role
The Customer Experience Division (CXD) leads enterprise-wide initiatives to improve how residents and businesses interact with the City. Focused on enhancing service excellence, the Division supports cross-corporate collaboration, innovation, and accountability through data-driven insights, experience design, and customer-first strategies. The CX Channel Operations, Information Management Team provides support to its frontline staff. They are responsible for managing the 311 Knowledge Base, divisional directories and the planning of the 311 training programs. Reporting to the Manager 311 Quali
The official posting also covers:
- Equity, Diversity and Inclusion
- Accommodation
We show a structured summary rather than the full advertisement, because reproducing the employer’s text in full is not something every source licence allows. The complete duties, qualifications and closing arrangements are in the official posting, which the apply link opens.