About this role
ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. In this key client fac
The official posting also covers:
- JOB SUMMARY
- EDUCATION AND EXPERIENCE
- KNOWLEDGE
- COMPETENCIES, SKILLS AND ABILITIES
- WHAT YOU NEED TO KNOW
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